Wilmington Holistic Dentistry
Dental Team Leader (Office Manager)
Wilmington, North Carolina•Full-time
$25 - $35 hourly
$25 - $35 hourly
About the Job
Dental Office Manager
Wilmington Holistic Dentistry | Wilmington, NC
Position: Full-Time | Monday–Thursday
About Wilmington Holistic Dentistry
Wilmington Holistic Dentistry is a patient-centered dental practice focused on enhancing health and wellness through individualized, biologically-minded dentistry. We believe in treating the whole person, using thoughtful approaches to dental care, and creating an exceptional experience for every patient who walks through our doors. We are looking for a Dental Office Manager who shares our commitment to excellent patient care, teamwork, and the continued growth of our practice.
The Hours for the Position are Monday-Thursday 7:15-4:30, with some variations based on workload.
Position Overview
We are seeking a dedicated, loyal, compassionate, and motivated Dental Office Manager who understands that a successful dental practice is built on both strong business performance and a happy, supported team.
The ideal candidate is a confident and positive leader who can motivate, encourage, and hold team members accountable while creating an environment where people feel valued, respected, and appreciated.
This individual will be responsible for overseeing the daily operations of the practice, helping drive productivity and profitability, and ensuring that both patients and team members have an exceptional experience.
We believe productivity and kindness can go hand-in-hand. Our ideal Office Manager understands that achieving office goals does not mean sacrificing the well-being or morale of the team. Instead, they know how to inspire people, lead by example, communicate effectively, and bring out the best in others.
Key Responsibilities
Leadership & Team Development
- Lead with loyalty, integrity, kindness, and a genuine commitment to the success of the practice.
- Create a positive, encouraging, and supportive work environment where team members feel heard, respected, and appreciated.
- Motivate the team to reach individual and collective goals through positive reinforcement, coaching, and accountability.
- Recognize individual strengths and help team members grow professionally.
- Address challenges and performance concerns with compassion, professionalism, and consistency.
- Be approachable and available to team members while maintaining appropriate leadership boundaries.
- Foster teamwork, collaboration, mutual respect, and a culture of shared responsibility.
Office Productivity & Business Growth
- Oversee daily operations to ensure the practice runs efficiently and effectively.
- Monitor key performance indicators, including production, collections, scheduling, case acceptance, and patient retention.
- Identify opportunities to increase productivity, improve systems, and support the financial health of the practice.
- Keep the team focused on office goals while helping them understand how their individual contributions impact overall success.
- Ensure schedules are optimized, and opportunities to care for patients are maximized.
- Take initiative in identifying problems and implementing solutions.
- Maintain accountability for office performance while encouraging a healthy and positive workplace culture.
Patient Experience & Practice Philosophy
- Ensure patients receive exceptional, compassionate, and personalized care.
- Support the practice's holistic philosophy and commitment to whole-body wellness and individualized dental treatment.
- Lead by example in delivering excellent customer service and building lasting patient relationships.
- Help create a welcoming office atmosphere where patients feel comfortable, informed, and valued.
- Support the clinical and administrative teams in delivering a seamless patient experience.
Communication & Accountability
- Communicate clearly, honestly, and respectfully with all team members.
- Conduct regular team meetings to discuss goals, celebrate wins, address challenges, and maintain alignment.
- Set clear expectations and follow through with consistency.
- Handle difficult conversations privately, respectfully, and constructively.
- Maintain confidentiality and demonstrate professionalism in all situations.
- Serve as a reliable liaison between the doctor/owner and the team.
The Qualities We Value Most
Our ideal Dental Office Manager is someone who:
- Is loyal: Demonstrates commitment to the doctor, practice, and team. Protects the integrity and best interests of the practice.
- Is supportive: Understands that people need encouragement, guidance, and sometimes a helping hand to succeed.
- Is motivating: Inspires others to do their best and creates excitement around achieving goals.
- Is kind but confident: Can have difficult conversations, set expectations, and hold people accountable without being harsh, negative, or intimidating.
- Is balanced: Understands the importance of increasing production and profitability while recognizing that people are the foundation of the practice.
- Takes ownership: Does not wait for someone else to solve problems. Takes initiative and follows through.
- Leads by example: Is dependable, positive, organized, and willing to step in when needed.
- Is solutions-oriented: Approaches challenges with a positive attitude and a desire to improve rather than blame.
- Builds people up: Understands that a strong team is created through trust, encouragement, appreciation, and accountability.
Our goal is to have a Dental Office Manager who takes pride in the success of Wilmington Holistic Dentistry, genuinely cares about the people who work here, and understands that a thriving dental office is one where both the business and the team flourish.
We are looking for a leader who leads with both a strong business mindset and a genuine heart for people.